Client Terms & Conditions
George Archer
RTT® (Rapid Transformational Therapy®) Therapist, Coach & Certified Hypnotherapist
george@georgearcher.co.uk
These Terms & Conditions apply to consultations, Rapid Transformational Therapy® (RTT®) sessions and programmes provided by George Archer.
Please read them carefully before booking. By booking an appointment or programme with me, you confirm that you have read, understood and agree to these Terms & Conditions.
Consultations
A consultation provides an opportunity to discuss what you would like support with, explore your goals and assess whether RTT® and my current scope of practice are appropriate for you.
A consultation does not guarantee that I will be able to work with you. Where I believe another practitioner or form of support would be more appropriate, I will be open with you about this.
Payment and booking
Consultations and RTT® programmes are payable in full at the time of booking. Your appointment is not confirmed until payment has been received.
Where a payment plan has been agreed in advance, the terms of that arrangement will be confirmed separately.
Any additional fees, including rescheduling fees or additional consultations where applicable, must be paid before the relevant appointment takes place.
14-day cooling-off period
If you book a consultation or RTT® programme online, you normally have a legal right to cancel the contract within 14 days of the date the contract is entered into, without giving a reason.
If you ask for your consultation, RTT® session or programme to begin during that 14-day cancellation period, you expressly request that I begin providing the service before the cancellation period has ended.
If part of the service has already been provided and you request to cancel during the 14-day period, you may be required to pay a proportionate amount for the services already supplied.
If the service is fully performed within the 14-day period, you will lose your statutory right to cancel once it has been fully completed, provided you expressly requested that the service begin during the cancellation period and acknowledged that your right to cancel would be lost once the service was fully performed.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Cancellation and refunds
Consultations may be cancelled or rescheduled with at least 24 hours’ notice.
RTT® programme sessions may be cancelled or rescheduled with at least 48 hours’ notice.
Cancellations made after these notice periods, and missed appointments, are non-refundable, subject to your statutory consumer rights.
Where the required notice is given, appointments may be rescheduled in accordance with the rescheduling terms set out in these Terms & Conditions.
If you choose to end a programme after it has begun, any refund due will depend on the services already provided and any reasonable costs or losses arising from the cancellation, together with your applicable statutory rights.
If you exercise your statutory right to cancel during the 14-day cancellation period after part of the service has already been provided, you may be required to pay a proportionate amount for the services already supplied.
Unused sessions that expire at the end of the applicable programme validity period are non-refundable, subject to your statutory consumer rights.
Instalment Plans and Early Withdrawal
Where an RTT® programme is purchased using an agreed instalment plan, the instalments are a payment arrangement for the total programme and do not convert the programme into separate pay-as-you-go sessions.
The programme price may include a commitment discount compared with purchasing equivalent sessions individually.
If you choose to withdraw from the programme before all services have been provided, you will not automatically be charged for future services that have not been delivered. However, any services already provided will be recalculated at their applicable standalone rate rather than the discounted programme rate.
For example, where an RTT® Transformation Session has a standalone value of £495, each completed session will be valued at £495 when calculating the amount payable following early withdrawal.
Any personalised recordings, follow-up sessions, bespoke materials or other services already provided may also be taken into account when calculating the value of work completed.
Any payments already made will be deducted from the value of services provided. Where a balance remains due, this must be paid in accordance with the agreed payment terms. Where payments made exceed the amount properly due, any applicable refund will be calculated in accordance with these Terms & Conditions and your statutory consumer rights.
Future programme sessions may only be booked or attended while the agreed payment plan is up to date.
Nothing in this section affects your statutory consumer rights, including any applicable cancellation rights.
Client rescheduling
You may request up to two changes to your programme schedule.
The first change is free. A second change will incur a £25 rescheduling fee.
If one RTT® programme session is moved, later sessions may also need to be adjusted to preserve the appropriate integration period, including the recommended listening period for your personalised recording. Any changes I make for this reason will not count as an additional client-requested reschedule.
Any request for a further change after the two permitted reschedules will be considered at my discretion and may result in the affected session being forfeited.
All rescheduled appointments must remain within the applicable programme validity period unless otherwise agreed with me.
Practitioner rescheduling
I reserve the right to reschedule an appointment where reasonably necessary.
Wherever possible, I will provide at least 24 hours’ notice for consultations and 48 hours’ notice for RTT® programme sessions.
In an emergency or exceptional circumstance, shorter notice may be unavoidable.
Any appointment I reschedule will be rearranged at no additional cost to you and will not count towards your permitted client-requested reschedules.
Programme validity and unused sessions
The Breakthrough is a single-treatment programme and is booked for a specific appointment.
For The Rewire and The Next Chapter, all included RTT® sessions must be completed within four months of the original programme payment date, unless otherwise agreed with me in exceptional circumstances.
If we both agree that no further RTT work is needed for the original presenting issue, any unused session may be used to address another suitable issue, subject to a new suitability assessment and provided it is used within the programme validity period.
Unused sessions are non-transferable and may only be used by the client who originally purchased the programme.
Any unused sessions remaining after the programme validity period will expire and will not be refunded.
Additional RTT® sessions and consultations
A consultation is generally required before beginning RTT® work on a particular issue.
If you choose to book a further The Breakthrough session, a separate consultation may not be necessary. Where appropriate, we can discuss the new issue briefly at the start of the RTT® session itself.
If I determine that a fuller consultation is required before a further The Breakthrough session, this consultation will be included within the current The Breakthrough price.
Additional The Breakthrough bookings are charged at the current The Breakthrough rate, regardless of whether a separate consultation is required.
If you choose to use an unused session from The Rewire or The Next Chapter to work on a different issue, I will assess whether a separate consultation is needed.
Where a separate consultation is required in those circumstances, it will be charged at the current consultation rate, and this will be discussed with you in advance.
Contact between sessions
You may contact me between sessions by email at george@georgearcher.co.uk for practical questions relating to your programme.
I will aim to respond within one working day.
Contact between sessions is not intended to replace a scheduled therapy session, and I may suggest that more substantial therapeutic issues are discussed during your next appointment.
Medical and psychological conditions
I may ask about your medical and mental-health history to assess whether RTT® is suitable for you and whether your needs fall within my current scope of practice.
If you are currently receiving care or treatment from a GP, psychologist, psychiatrist, counsellor or another healthcare professional, I may ask you to obtain their approval before therapy begins.
I am currently unable to offer RTT® to clients who have epilepsy, schizophrenia, schizoaffective disorder, bipolar disorder, another psychotic disorder, or dissociative identity disorder (DID).
If you’re unsure whether RTT is suitable for you, please contact me before booking.
RTT® is not a replacement for medical, psychological or psychiatric treatment.
You should not stop or alter prescribed medication or treatment without first speaking to the relevant qualified healthcare professional.
You are responsible for providing accurate and complete information about any relevant medical or mental-health conditions and informing me of significant changes during our work together.
Age restrictions
I currently work with adults aged 18 and over only.
Attending your sessions
Sessions are provided online via Google Meet or Zoom. Your joining link will be included in your booking confirmation email.
Please make sure you are available and ready at your scheduled start time, with a stable internet connection and a private, comfortable, safe space where you will not be interrupted.
If you are running late, please let me know as soon as possible. I will do my best to provide the full session, but this may not always be possible where I have another appointment afterwards.
You must not attend a session under the influence of alcohol or recreational drugs.
If you attend under the influence of alcohol or recreational drugs, or behave in a threatening, abusive or unsafe way, I may end the session and refuse further appointments without refund.
Hypnotherapy recordings
Any personalised hypnotherapy recording provided to you is for your own private use only and must not be shared, copied, sold or distributed.
Do not listen to a hypnotherapy recording while driving, operating machinery or carrying out any activity that requires your full attention.
Where a personalised recording forms part of your programme, you agree to listen to it as recommended, normally for a minimum of 21 days, unless we agree otherwise.
Outcomes of sessions
RTT® is designed to support meaningful change, but individual results vary and no specific outcome can be guaranteed.
I will always use my best efforts, professional judgement and skills to support you towards the goals we agree together.
Your participation, openness and commitment to the process also play an important part in the work.
Confidentiality
Everything you share with me during consultations, therapy sessions and related communication will be treated as confidential.
• you give me permission to share information;
• I am required to disclose information by law;
• I believe there is a serious or immediate risk of harm to you or another person; or
• safeguarding concerns arise involving a child or vulnerable person.
I may discuss aspects of client work confidentially for professional supervision or professional support in order to maintain high standards of care. I will not disclose information that identifies you unless you have given permission or disclosure is otherwise required or permitted by law.
Data protection
Your personal information will be collected, stored and processed in accordance with my Privacy Policy.
By booking an appointment, you confirm that you have read and agree to the Privacy Policy and understand how your personal data will be used in connection with your consultation, therapy sessions and related administration.
Click here to view the Privacy Policy
Concerns and complaints
If you have a concern or complaint about any aspect of your consultation, therapy or the service you receive, please contact me in the first instance at george@georgearcher.co.uk so I have the opportunity to understand and address it.
I will aim to respond to any complaint promptly, fairly and professionally.
If we’re unable to resolve your concern together, I will provide information about any relevant professional complaints procedure that may be available.
Ending the therapeutic relationship
You are free to end therapy at any time, subject to the payment, cancellation and refund provisions contained in these Terms & Conditions.
I also reserve the right to end our work together if I believe continuing is no longer appropriate, safe, professionally responsible or within my scope of practice.
This may include circumstances involving a breakdown in the therapeutic relationship, repeated non-attendance, inadequate engagement with the process, unsafe or abusive behaviour, or where another form of support would be more appropriate.
Where possible, I will discuss this with you openly and help you consider appropriate next steps.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are based outside England and Wales, you may also have mandatory consumer rights under the laws applicable in your country of residence.
Any dispute arising from or relating to these Terms & Conditions or the services provided will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings elsewhere.
Agreement to these terms
By booking an appointment or programme with me, you confirm that you have read, understood and agree to these Terms & Conditions.
You also confirm that the information you provide during booking, consultation and intake is accurate and complete to the best of your knowledge.
George Archer
RTT® (Rapid Transformational Therapy®) Therapist, Coach & Certified Hypnotherapist
george@georgearcher.co.uk